Refund policy

At Noir Flare Jewellers, each piece is carefully inspected and quality-checked before dispatch. Please read our policy carefully before making a purchase.

Noir Flare Jewellers is an independent pre-owned watch and jewellery dealer. We have no affiliation, authorisation, or association with Rolex or any other brand whose products we sell. All brand names and trademarks are the property of their respective owners.

Returns Window

We operate a 14-day return request period. You must contact us within 14 days of receiving your item to request a return.

To begin a return, email: info@noirflare.co.uk

Items returned without prior approval will not be accepted.

Custom Jewellery – No Returns or Refunds

All custom, made-to-order, personalised jewellery, and grillz are final sale.

Due to the bespoke nature of these items:
- No returns
- No refunds
- No exchanges

This includes:
- Custom grillz  
- Bespoke rings, chains, pendants, or bracelets  
- Any item made to your measurements, design, or special request  

Standard Jewellery Returns (Partial Refund Only)

For non-custom items, returns may be accepted subject to the following conditions:

The item must:
- Be unworn and unused  
- Be in the same condition as received  
- Include original packaging and tags  
- Be returned within 14 days of approval  

If the item is received in good, resellable condition, a partial refund will be issued.

Please note:
- Original shipping costs are non-refundable  
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect  
- A restocking/handling deduction will apply to all approved returns  

 Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery.

If your item is:
- Damaged
- Faulty
- Incorrect

Contact us immediately at info@noirflare.co.uk with photos so we can assess and resolve the issue.

Exchanges
We do not offer direct exchanges.  
If eligible, you may return your item for a partial refund and place a new order.

Non-Returnable Items

We do not accept returns for:
- Custom or personalised jewellery (including grillz)
- Sale items
- Gift cards
- Items showing signs of wear, damage, or alteration

Refund Processing

Once your return is received and inspected, we will notify you of the outcome.

If approved:
- Your partial refund will be issued to the original payment method  
- Please allow up to 10 business days for processing  
- Your bank or card provider may take additional time to reflect the funds  

If more than 15 business days have passed since approval, please contact info@noirflare.co.uk.